Responsible for the development and growth of Ingenia in Chile, leading commercial expansion and positioning the company as a reference in technology architecture and strategy. Managing key accounts and building alliances with strategic partners. Identifying and developing opportunities with top-tier companies, acting as Technology Trusted Advisor to help them improve their technology processes aligned with business goals. Articulating Ingenia's solutions — technology architecture, engineering platforms, AI, and IT efficiency — with the needs of the Chilean market.

• Built alliances with world-class strategic partners.
• Provided technology advisory to multiple top-tier companies in the Chilean market.
• Internal coordination to ensure delivery of high-technology solutions.
• Grew the upper funnel 10x and multiplied revenue 3x.

Led a team of over 100 people responsible for the operation and evolution of the bank's infrastructure: 3 clouds and 2 datacenters. Managed the DevOps, DevSecOps, and FinOps areas, and drove the construction of an Internal Developer Platform (IDP). The team included a Center of Excellence (CoE) responsible for defining critical shared components, promoting standardization and performance across technical teams.

• Accelerated the development cycle by over 200%.
• Infrastructure ticket resolution increased by 500%.
• Rolled out the IDP to over 1,000 engineers across the organization.
• Normalized multi-cloud costs through FinOps practices.
• Reduced baseline security issues through DevSecOps teams.

Strategic management of technology and organizational resources, leading a team of over 150 professionals with a focus on strategic planning. Designed KPIs for technical areas aligned with business objectives. Rigorous budget oversight aimed at achieving a positive P&L.

• Led the successful merger of Fpay and Banco Falabella, aimed at enhancing group profitability and leveraging synergies.
• Efficiently negotiated vendor agreements to improve contractual conditions.

Technical leadership coordinating over 350 professionals across LATAM for regional products: CMR Card, Banco Falabella, Insurance, and CMR Points. Key strategy in restructuring the digital channels IT area to drive team growth. Set delivery standards to accelerate timelines. Technical contribution in the conceptualization and execution of various initiatives, from biometric solutions to chatbot development.

• Created functional and technical monitoring for all experiences.
• Built and tracked KPIs aligned with corporate OKRs.
• Rewrote main channels (app, chatbot, and web) to improve performance, user experience, and reduce error rates.
• Fostered a culture of continuous technical improvement.

Technical coordination of multiple initiatives within the digital transformation of one of Argentina's leading banks: lending, self-service terminals, digital onboarding (Android and iOS applications), biometrics, and electronic/digital document signing.

• Restructured teams to achieve greater independence and increase delivery speed.
• Built technical-commercial proposals for new initiatives.
• Created a level-3 support team to back ongoing initiatives.
• Standardized deliverables to improve delivery management.

Design and implementation of solutions to improve internal logistics processes. Redesigned the CRM solution (Salesforce) to support multiple workflows and countries. Implemented an automated digital file repository. Created a remote digital contract signing service using biometric recognition. Solution deployed across four Ibero-American countries.

• Reduced logistics times through provider integrations.
• Reduced costs and turnaround time for digital contract signing.
• Improved user experience for credit applications.

Defined and implemented all company projects. Created and tracked KPIs. Generated new business opportunities to drive company growth.

• Sustained year-over-year growth averaging 40%.
• Automated sales and fulfillment processes.
• Launched one new product line per year.

Developed and planned the project portfolio for 16 countries based on business value and ROI. Represented the client throughout the development cycle. Communicated vision and objectives at the start of each sprint. Participated in agile ceremonies.

• Created the IT product area.
• Increased hotel bookings by 1,300% and flights by 200%.
• Supported and sponsored the adoption of agile methodologies.
• Optimized internal post-sale processes.

Redesigned and implemented the online sales platform. Integrated with major service providers. Defined metrics for service monitoring. Created and coordinated the QA team.

• Rewrote and improved performance of the ticketing sales platform.
• Added business rules for better supply control.
• Improved deliverables and reduced the site error rate.

Multiple roles: Technology Consultant, Project Lead, Architect, Developer, PMO Lead.